Takeover & conversion
We take over maintenance and convert existing equipment to the XIOLIFT brand.
Flagship programme
Embark On Your STAR Journey With Us
STAR Service by Xiolift Singapore sets a new benchmark in full-lifecycle elevator management, trusted and preferred across Singapore for its exceptional service and integrity.
The programme
A 20-year no-hidden-cost lifecycle guarantee
We seamlessly take over maintenance, upgrade existing systems to Xiolift solutions, and enable end-to-end digitalization with real-time operational updates. Built for longevity and continuous innovation, our platform supports effortless integration of the latest technologies and true plug-and-play modular upgrades, keeping your lifts future-ready without structural retrofits.
Full digitalization
We digitalize your equipment with real-time operational updates.
No hidden costs
No hidden costs during the 20-year warranty period after conversion.
Always current
Easy upgrades and integration with the latest technologies (AGV, RM&D, and more).
Plug-and-play modules
Modular upgrades with no structural retrofit needed.
Lifecycle assurance
One accountable partner across design, operation, upgrade and renewal.
Artificial intelligence
Silent yet Powerful
Powered by AI: predictive maintenance, advanced analytics, remote updates, and intelligent troubleshooting. Our RM&D (Remote Monitoring & Diagnostics) is free for life* on all XIOLIFTs, whether new installations or modernized.
Remote updates
Software and security updates delivered without a site visit.
Smart troubleshooting
Fault patterns are diagnosed before a technician is dispatched.
Proactive maintenance
Interventions are scheduled by condition, resulting in fewer breakdowns.
Overall breakdown rate
0.00
*RM&D free for life subject to direct engagement without tender, or mutual agreement in tender submissions.
Service excellence
Dedicated to Service Excellence
24/7 dedicated hotline support from our customer service team. All XIOLIFTs are installed with a GSM-activated auto-dialer to eliminate the risk of unnotified entrapments. Field service digitization enables real-time mobile notifications and seamless digital updates.
No unnotified entrapments
GSM auto-dialers report every event the moment it happens.
Real-time back-reporting
Digitized field service pushes updates straight from site to you.
Expert support
Our call centre and technicians are interviewed, reviewed and OJT-trained by XIOLIFT Singapore.
Sustainability
Eco-Friendliness & Sustainable Practices
We embed sustainability into day-to-day operations — accepting lower margins to do so — from carbon neutrality to reusing and recycling. Our goals include mandatory community service to help clean up the cities we operate in. Creating better cities starts with you and me.
Solar energy & electrified fleets
Cleaner operations from the factory floor to the service van.
Biodegradable components
Materials selected for end-of-life responsibility.
Eco-friendly chemicals
Lubricants and cleaners chosen for lower environmental impact.
Individual
INDIVIDUAL — An Inspired Experience
Fully comprehensive coverage* for every XIOLIFT, scaled to boost user experience in your building and evolve your XIOLIFT as you go — so you stay ahead of the curve, now and in the future.
Zero CAPEX for 15+ years*
Lifecycle costs are known up front, with no surprise capital calls.
New digital services
Easy integration of new connected services as they launch.
Plug-and-play upgrades
Modular upgrades without structural retrofits.
*XIOLIFT shall be the sole maintenance provider throughout the agreed term.